FAQ
Help - just not professional help, which you might need.
SHOPPING AND DELIVERIES
> How can I pay?
You can pay with all major debit/credit cards or Paypal.
> How do I redeem a discount code?
To use a discount code, simply add items to your shopping cart and follow the checkout instructions. On the last page, you'll find a field to enter your code. The discount will then be displayed and your shopping cart amount will be adjusted.
> When will my order arrive?
We ship all orders within 1-2 business days (usually less), unless there are delays. If for any reason we are unable to ship your item within this time, we will notify you immediately via email. Detailed information on delivery times can be found here.
> Can I return or exchange an item?
We accept returns if items are damaged or defective, if you received the wrong item, or if you would like to exchange the size. You can find our return policy here.
> How much does shipping cost and do you deliver to my country?
You can find the shipping costs on our shipping page.
We primarily ship to Germany and the EU as well as Great Britain.
> My order hasn't arrived. What can I do?
Please contact us at shop@cancellogic.com and we will find out where your order is.
PRODUCT INFORMATION
> How do I wash the items I purchased?
Text follows
> Will my item shrink when washed?
Text follows
> Are the items well-made and ethically sourced?
We print exclusively on high-quality garments, mostly made from super-heavy combed cotton. This makes our products softer and heavier than those of most other brands, more durable, and exceptionally comfortable to wear.
All our products are printed and embroidered in Germany, using garments from all over the world. We only purchase goods from reputable companies that fully comply with the Modern Slavery Act 2015 and offer complete transparency regarding their supply chain.
> How are the products printed?
All of our T-shirts, sweatshirts, and hoodies are screen printed using high-quality discharge or plastisol inks. This process produces durable, detailed graphics and is the choice of premium brands. Because we have experience in hand-printing textiles, we perform quality control on every single shirt we ship to ensure the print is as good as possible.
> Will the print on my clothing be the same color as on the website?
Each new batch of dye for our clothing is blended by hand. As with any product manufactured this way, slight color variations may occur between print runs. The discharge printing process we use for all black garments also depends on the type of dye used on the unprinted T-shirts. This adds an additional variable. If the colors vary too much and don't meet our expectations, we won't ship our products to our customers.
> I've seen cancer\\ogic products for sale on other websites. Are they genuine?
If you see Cance\\ogic products for sale outside of this website, they are most likely counterfeits. The quality of these counterfeit products is extremely low, and the designs are very poorly printed.
Unfortunately, we cannot help you if you purchased a cance\\ogic product somewhere other than on our website.
DESIGN AND COOPERATIONS
> Who designs the images?
All images are drawn by me. The work is done by hand using traditional illustration techniques. This method is crucial to the distinctive look of cance\\ogic. For this reason, I will not be working with freelance artists.
> Can we work together?
Sure, just write to me using the contact form .